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Terms of Use

Docto Pakistan Limted

Docto brings Healthcare Services at your Home, From diagnosis to consulting to doctor or from doctor's prescription to take medicines , you don’t need to visit hospitals anymore, Stay contacted with Docto 24/7 | Docto wants to make quality healthcare affordable and accessible for over 224M+ Pakistanis. We believe in empowering you with the most accurate, comprehensive, and curated information and care, enabling you to make better healthcare decisions.

Docto Pakistan Limited (“us”, “we”, or “Docto”, which also includes its affiliates) is the author and publisher of the internet resource of -- www.docto.pk --- www.docto.com.pk --- www.doctopk.com --(“Website”) on the world wide web as well as the WebApp software and applications provided by Docto, including but not limited to the mobile application ‘Docto’, and the software and applications of the brand names ‘Docto Doctor Online’, ‘Docto Doctors Home Visits’, ‘Docto Health Plus’, ‘Docto Diet Plans’, and ‘Docto Ask To Doctor’ (together with the Website, referred to as the “Services”).

Privacy Policy:

This privacy policy ("Privacy Policy") explains how we collect, use, share, disclose and protect Personal information about the Users of the Services, including the Practitioners (as defined in the Terms of Use, which may be accessed via the following weblink https://docto.pk/privacy.php (the “Terms of Use”)), the End-Users (as defined in the Terms of Use), and the visitors of Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.
Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use www.Docto.pk ("us," "we," or "Docto") is committed to respecting the privacy rights of our customers, visitors, and other users of www.Docto.pk (the "Site") and related websites, applications, services and mobile applications provided by Docto, Like DoctoPk.com and Docto.com.pk , We created this Privacy Policy ("Privacy Policy") to give you confidence as you use the Services and demonstrate our commitment to protecting privacy.

Docto Always make Sure to Provide a Secure Environment


What Kind of Personal Information Docto Collect

We Collect the Personal Information for Medical History Taking like
Persoan Name
Age / Date of Birth
Proffesion
and about The Medical Symptoms
We also Collect persons Contact Details
Phone Number
Email Address
House Address
City /Postal Code

We Didn't Collect Users Payment Details

Docto Didn't collect Directly any kind of payment details froms users , We use 3rd Party Payment gateways like JazzCash , EaisyPaisa etc , In these methods you need to pay by to docto Through these methods and only submit your transaction receipt to us , Docto is not Risponsible of any kind of Issues related to payment gateways , We are using most trusted payment gateways of Pakistan , Complete responsibility of Payment transfer are on Payment Gateways not on Docto Pakistan Ltd.

How secure is my personal information?

Complety Secured ! We Save our users most of date offline after several Days , As well Docto is secured By GoGetSSL ,Docto is scanned regularly for security holes and known vulnerabilities to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. Also, all sensitive/credit information you supply may be encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Delivery Policy:

A delivery policy is a document that outlines a company’s delivery practices. A delivery policy addresses topics such as estimated delivery range, shipping costs, delivery locations, and delivery methods.

Docto Always make Sure to Deliver Excellence



Docto Delivery Policy

The Docto Pakistan Ltd. provides a digital network that functions as a marketplace where persons (“Users”) who seek personal healthcare services and/or other services (“Services”) can be matched with persons, including “Doctors” who can provide the Services. Any decision by a User to make use of or accept Services is a decision made in such User’s sole discretion. Each Service provided by a Doctor or other third party provider to a User shall constitute a separate agreement between such persons. In the case of virtual service (i.e. chat with Doctor , call to Doctor or online video consultation) provided by a Doctor or other HealthCare provider, Docto and All our HealthCare service provider will try to provide the best service to Docto Users. The virtual visit is not the physical visit and in the case of a virtual visit Docto and the third-party service provider can not be held liable for any direct or indirect loss to the Users.

YOU ACKNOWLEDGE THAT NEITHER DOCTO PAKISTAN LIMTED NOR ITS AFFILIATES PROVIDE MEDICAL OR HEALTHCARE SERVICES OR FUNCTION AS A MEDICAL OR HEALTHCARE SERVICE PROVIDER, OR OWN ANY PRACTICE FOR MEDICAL OR HEALTHCARE SERVICES AND THAT ALL SUCH SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY DOCTO OR ANY OF ITS AFFILIATES.

Payment Terms:

Docto Didn't collect Directly any kind of payment details froms users , We use 3rd Party Payment gateways like JazzCash , EaisyPaisa etc , In these methods you need to pay by to Docto Through these methods and only submit your transaction receipt to us , Docto is not Responsible of any kind of Issues related to payment gateways , We are using most trusted payment gateways of Pakistan , Complete responsibility of Payment transfer are on Payment Gateways not on Docto Pakistan Ltd.


Variations to the Terms and Conditions:

Docto reserves the right to vary these Terms and Conditions from time to time and the current version will be published on this website. Docto also reserves the right to decline the acceptance of the online payment without assigning any reason.

Cancellation Policy:

For any online prepaid appointment, the customer can cancel his/her scheduled appointment without any charges. In such cases, we will refund the amount paid for the appointment subject to bank charges and other deductions by third parties.

Appointment cancellation has to be carried out Only by the customer. We do not entertain cancellation requests from in-direct customer reference.

Occasionally, appointments may be canceled or postponed by the Third Party Service Provider (Doctor, HealthWorker, Nutritionists, etc.). Should this occur, we will attempt to contact and inform the customer and he/she may reschedule the appointment as per their convenience or visit Docto Pakistan for re-booking.

How secure is my personal information?

Complety Secured ! We Save our users most of date offline after several Days , As well Docto is secured By GoGetSSL ,Docto is scanned regularly for security holes and known vulnerabilities to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. Also, all sensitive/credit information you supply may be encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Docto Always make Sure to Provide a Secure Environment



Did Docto Collect Users Payment Details?

Docto Didn't collect Directly any kind of payment details froms users , We use 3rd Party Payment gateways like JazzCash , EaisyPaisa etc , In these methods you need to pay by to docto Through these methods and only submit your transaction receipt to us , Docto is not Responsible of any kind of Issues related to payment gateways , We are using most trusted payment gateways of Pakistan , Complete responsibility of Payment transfer are on Payment Gateways not on Docto Pakistan Ltd.

When do we collect information?

We collect the said information when you register on our site through the website or webapps

What type of account can I use to pay online?

You can use JazzCash, EasyPaisa , PayPal , WesternUnion , Bank Transfer , checking, debit or credit cards and other digital payment methods to pay for your appointments. for more details please visit :- Docto Payment Methods


Is there any service fee that applies to online payments?

There are no additional service charges for making an online payment for appointments.

Do I get a refund in case of cancellation?

Please Visit our Refund and Cancellations Policy :- Docto Refund Policy Docto Cancellations Policy



In How Much Time I get My Diet Plan?

after you provide us your details and HOPI , our Nutritionists starts working on your details and provide you diet plan designed especially for you to achieve your goal , Within 24 Hours best diet Plan will be in your Hands


All Terms ＆ Condictions Must Be Applied!


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