Question 1

What is Docto and how does it work?

Accepted Answer

Docto is Pakistan's leading online doctor consultation platform that connects patients with certified doctors 24/7. Simply select a doctor, describe your symptoms, and start your consultation via chat, call, or WhatsApp. Our platform makes healthcare accessible anytime, anywhere.

Question 2

Are the doctors on Docto certified and qualified?

Accepted Answer

Yes, all doctors on Docto are PMDC-verified licensed practitioners with valid credentials. We thoroughly verify each doctor's qualifications, experience, and specialization before they join our platform. You can view each doctor's certifications and qualifications on their profile.

Question 3

How quickly can I consult with a doctor?

Accepted Answer

Our duty doctors are available 24/7 with average response times of 2-5 minutes. For specialist consultations, you can book appointments based on their availability. In urgent cases, our instant consultation service connects you with the next available doctor immediately.

Question 4

What types of medical issues can I consult about?

Accepted Answer

You can consult for a wide range of medical issues including cold/flu, fever, allergies, stomach issues, mental health concerns, skin problems, women's health issues, pediatric concerns, and chronic disease management. We cover over 30+ specialties with certified specialists available.

Question 5

How much does an online consultation cost?

Accepted Answer

Consultation fees vary based on doctor experience and specialization. Our instant duty doctor consultation starts at Rs. 599, while specialist consultations range from Rs. 999 to Rs. 2,499. We also offer free non-urgent consultations with responses within several days.

Question 6

Can I get prescriptions through Docto?

Accepted Answer

Yes, our PMDC-certified doctors can provide electronic prescriptions for medications after evaluating your condition. These prescriptions are legally valid and can be used at any pharmacy in Pakistan. For controlled substances, we follow all legal requirements.

Question 7

Is my personal health information secure?

Accepted Answer

Absolutely. We use bank-grade encryption and comply with international healthcare data security standards. Your medical history, consultations, and personal information are completely confidential. We never share your data with third parties without your explicit consent.

Question 8

How do I pay for consultations?

Accepted Answer

We offer multiple secure payment options including credit/debit cards, mobile wallets (JazzCash, EasyPaisa), bank transfers, and cash on delivery. All transactions are protected with SSL encryption and PCI DSS compliance for maximum security.

Question 9

What if I need in-person care after an online consultation?

Accepted Answer

If your doctor determines you need in-person care, we can help you book appointments at partner hospitals or clinics. We also provide our hospital finder service to locate the nearest healthcare facility. For emergencies, we recommend visiting the nearest hospital immediately.

Question 10

Do you offer services outside of Pakistan?

Accepted Answer

Currently, our services are focused on providing healthcare to residents of Pakistan. However, Pakistani expatriates can consult with our doctors for medical advice. We're planning to expand our services to other countries in the near future.

Question 11

Can I consult with the same doctor on subsequent visits?

Accepted Answer

Yes, we encourage continuity of care. You can save your favorite doctors and book follow-up consultations with them directly. Your medical history with each doctor is securely stored to ensure they have context for your ongoing healthcare needs.

Question 12

What if I'm not satisfied with my consultation?

Accepted Answer

Patient satisfaction is our top priority. If you're not completely satisfied with your consultation, please contact our support team within 24 hours. We offer a satisfaction guarantee and will arrange a free consultation with another specialist or provide a refund.

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