Privacy Policy
Last Updated: Augest 8, 2025
Your privacy is protected: At Docto.pk, we use advanced security measures to safeguard your health information and personal data.
1. Information We Collect
To provide our services, we collect:
- Basic personal information (name, age, contact details)
- Health information you provide during consultations
- Technical data (device information, IP address)
- Payment transaction details (processed securely by our payment partners)
2. Secure Conversations
All doctor-patient communications on Docto.pk are protected with end-to-end encryption:
- Video/audio calls and chats are encrypted in transit
- Only you and your doctor can access your consultation
- No third party (including Docto.pk) can intercept your conversations
3. Data Storage Policy
We minimize data retention to protect your privacy:
- Consultation chats are not stored on our servers after your session ends
- Medical records are stored securely only when necessary for continuity of care
- Payment information is processed through PCI-compliant partners and not stored by us
4. How We Use Your Information
Your data is used exclusively to:
- Provide and improve our telehealth services
- Connect you with appropriate healthcare providers
- Process payments for services
- Comply with legal obligations
We never sell your personal or health information to third parties.
5. Doctor Privacy
We protect our doctors' privacy and security:
- Doctor profiles contain only verified professional information
- Personal contact details of doctors are never shared with patients
- All doctor-patient communications occur through our secure platform
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information (where permitted by law)
- Withdraw consent for data processing
- Receive your health records in a portable format
7. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on our website with the effective date.
8. Contact Us
For any privacy-related questions or requests, please contact our Data Protection Officer at:
Email: info.doctopk@gmail.com