Terms & Privacy
1. Acceptance of Terms
By accessing or using Docto.pk ("the Platform"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
2. Service Description
Docto.pk provides telemedicine services that connect patients with licensed healthcare professionals for online consultations. Our services include:
- Online medical consultations via video, audio, or chat
- E-prescriptions when clinically appropriate
- Medical advice and treatment plans
- Referrals to specialists when needed
3. Not for Emergencies
Docto.pk is not an emergency service. Our platform is designed for non-emergency medical consultations only.
4. Medical Disclaimer
While our healthcare providers strive to provide the best possible care, you understand and agree that:
- Telemedicine has limitations compared to in-person examinations
- Diagnoses and treatments are based on the information you provide
- You must disclose your complete medical history, allergies, and current medications
5. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: info.doctopk@gmail.com
Your privacy is protected: At Docto.pk, we use advanced security measures to safeguard your health information and personal data.
1. Information We Collect
To provide our services, we collect:
- Basic personal information (name, age, contact details)
- Health information you provide during consultations
- Technical data (device information, IP address)
- Payment transaction details (processed securely by our payment partners)
2. Secure Conversations
All doctor-patient communications on Docto.pk are protected with end-to-end encryption:
- Video/audio calls and chats are encrypted in transit
- Only you and your doctor can access your consultation
3. Data Storage Policy
We minimize data retention to protect your privacy:
- Consultation chats are not stored on our servers after your session ends
- Medical records are stored securely only when necessary for continuity of care
4. Contact Us
For any privacy-related questions, please contact our Data Protection Officer at:
Email: info.doctopk@gmail.com
Fast Refund Guarantee: If we fail to connect you with a doctor or provide the promised service, we initiate refunds within hours.
1. Eligibility for Refunds
You may be eligible for a full refund in these cases:
- No doctor available for your consultation within 30 minutes
- Technical failure from our side preventing the consultation
- Doctor disconnects before completing the consultation
- Duplicate or accidental payments
2. Refund Process
When eligible, refunds are processed as follows:
- Automatic detection: Our system flags failed consultations
- Instant processing: Refunds initiated within 2-4 hours
- Bank processing: Reflects in your account within 3-7 business days
Non-Refundable Situations
Refunds typically cannot be granted for:
- Completed consultations
- Patient-side technical issues
- Change of mind after consultation starts
3. Contact Us
For any refund-related questions, please contact our support team:
Email: info.doctopk@gmail.com